Essential office cleaning guidance for Operations Managers

We’ve put together a simple guide for Operations Managers to help make the most of your commercial office cleaning.

With the COVID-19 pandemic still in full force, here are a few key things to look out for to make sure your commercial cleaning is effective.

Standards

If you notice that standards are slipping this is usually quite obvious to spot. It might start small and build over a period of time but if you’re not happy you should speak to your cleaning provider and request an audit and copies of the last couple of audits to be shared with you. This will help you see the performance of the cleaning team over the last few weeks/months and should highlight any areas that are underperforming.

The purpose of regular auditing is to monitor and maintain high standards of cleaning. It also helps identify and resolve issues or potential issues before the client notices. The purpose of working with a professional cleaning company is so that they manage the team and service delivery, not you, allowing you to focus on what’s important. If you’re having to liaise heavily with your cleaning provider to resolve issues, it may be worth reviewing the service.

You should also have clarity of the cleaning schedule and requirements for your site so you know exactly what’s included in the service.

Time

How much time is being spent on-site and is this what was agreed in the contract? If your not sure, speak to your cleaning provider who should be able to confirm this.

Not enough time spent on-site can have a direct impact on the cleaning standards and can be a telltale sign of problems with the team or not enough time allocated for the task. It’s important to get the right cleaning company with the right team members and training to ensure consistent and smooth delivery of your office cleaning.

It’s worth reviewing your contract, especially if you haven’t done this for a while (we recommend reviewing every 6-12 months). If your business needs have changed your cleaning requirements may need to change too, whether that’s increasing or decreasing hours to get the best return on investment and the best results for your business and employees.

Communication

Communication between you and your supplier should be easy. You should know who to go to if you have any questions or concerns and ideally you want a company that are in regular contact in the form of newsletters, check-in emails and phone calls or site updates.

It can be frustrating to have to chase for answers and not receive a response in a timely manner. Communication is key to the fundamentals of any great working relationship. If you don’t have a point of contact or struggle to speak to your cleaning company, perhaps it’s time to make a change. Relationships are two ways after all.

How Sparkle Cleaning exceed client expectaions

We know that the reasons outlined above are the main reasons for businesses leaving their commercial cleaning provider so we work extra hard to ensure we go above and beyond for our clients. Communication is easy with a dedicated point of contact for your contract, standards are monitored and delivered consistently and we use a time management app with GPS tracking to ensure we deliver with INFOTIS – In full, on time, in spec!

When did you last review your cleaning contract?