Case Study – Restaurant

Sparkle Cleaning is the preferred commercial cleaning provider for BARBIE in Bristol and Bath and was approached by the owner of two Bristol pub-restaurants looking to outsource their commercial cleaning. After an initial phone discussion to book a quotation meeting, the client advised that they had used outsourced cleaning companies in the past but had taken the cleaning back in-house a few years ago due to having several bad experiences. They wanted to revisit outsourcing again as they had noticed the standards slipping when relying on the bar and waiting staff to do the cleaning of their two pub-restaurants at the end of the shift each night. Essentially, it just wasn’t their priority or skill set.

Sparkle Cleaning met with the client to have a look at the facilities and gain a better understanding of their specific requirements which would enable Sparkle Cleaning to put together a bespoke checklist to meet their every need. Sparkle Cleaning was also able to provide testimonials from existing clients within the same industry, which formed great credibility and gave the client the confidence to partner with us.

At first, the client wanted to launch at just one of their two venues as they were very cautious about being burned like in previous experience. They were also concerned about an external cleaning company costing more than their current arrangement and naturally outsourcing versus doing it yourself does cost a bit more but after working with Sparkle Cleaning for just a few weeks, the client realised that the return on investment was far greater when working with a professional cleaning company whose skills and expertise lay solely in this area. The clients’ staff were much happier, more productive and the venue was sparkling clean without them having to lift a finger. Within a month Sparkle Cleaning took on the regular cleaning of the second pub-restaurant so that the client could focus on what they do best; great food and drink and great customer service.

Sparkle Cleaning understands the importance of making great first impressions and has since picked up several more pub, restaurant and bar cleaning contracts and is delivering the same consistent service, tailor-made for each client’s venue.