Case Study – Private Investment Firm

“Having worked with many different cleaning companies, it is sometimes better the devil you know. However, from the first contact with Jaclyn, we were blown away from the service Sparkle Cleaning delivered.”

Sparkle Cleaning was approached by the London Head Office of a Finance Company during the planning stages of a large office move from Bath to Bristol. At that time they were working with a large national company and saw lots of change of staff both within the team and management, meaning it was getting harder and harder to communicate with them. The client had been operating in Bath for a number of years and had become very unhappy with the poor standards of their existing cleaning company. Staff were fed up with things regularly being missed and no communication from their cleaning company so when the opportunity came up to move to a bigger office, it was a no brainer to change cleaning providers at the same time.

Initially, the client was concerned about changing as it can be a lot of hassle and doesn’t always improve the situation but Sparkle Cleaning was right beside them every step of the way to make the transition smooth and easy, setting their mind at rest from day one. 

The move-in date was delayed and pushed back slightly but Sparkle Cleaning was able to flex with their needs to ensure a thorough deep clean took place on the weekend of the move. The office facilities were absolutely sparkling and ready for the client to move into their new home for business as usual on the Monday morning and a dedicated DBS checked Sparkle Cleaning team member was trained and ready to go from day one to facilitate the regular office cleaning.

Sparkle Cleaning formed a fantastic relationship with the client, leaving them with total peace of mind that the work is consistently being carried out to a very high standard thanks to our simple checklists and they love knowing that their customers are wowed each and every time they set foot in the office. 

The client was so happy with the service and professionalism they received that they referred Sparkle Cleaning to a partner company and have also entrusted us to source and supply their consumable items on a monthly basis. The relationship has gone from strength to strength and we’re really pleased to say that Sparkle Cleaning changed the way the client feels about cleaning contractors for the better which isn’t an easy feat.